Cancellations and refunds

At Aura, we strive to ensure customer satisfaction. Orders can be canceled before they are shipped. To cancel an order:

1. Log in to your Aura account. 

2. Navigate to the 'Orders' section. 

3. Select the order you wish to cancel. 

4. Click on 'Cancel' and provide a reason for cancellation. 

 If your order has already been shipped, you can initiate a return upon receiving the product. Refunds will be processed within 7-10 business days after the return is confirmed.